Refund Policy

DO YOU OFFER REFUNDS/RETURNS?

Our customers are very important to us. It is our intention to make sure that we produce high quality handcrafted products from scratch with natural materials,  for you to enjoy in your home. In the event that you are not satisfied with your order, we would appreciate feedback and the opportunity to make it right. 

Contact us at support@julialouisecollection.com if an item arrives damaged during transit or the item is lost. Please include your order number in the subject line of your email along with photos of the packaging and the candle. We will respond via email only for the best possible solution within 24-72 hours. 

Returns and Refunds

Please contact us at support@julialouisecollection.com within 7 business days of receiving your order to initiate a refund or exchange providing your order has not been used and is still in original packaging. After 7 business days of your purchase, unfortunately we will no longer be able to offer you a refund or exchange. To qualify for a return/refund the item must be unused and in the same condition when you received it. Any item not in its original condition, damaged or open for any reasons not due to no fault of our own will not be accepted for return. 

Once your item is returned and inspected, we will send you an email notification that the item has been received. Following inspection we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and credited back to the credit/debit card on file used at the time of purchase or the original method of payment (ex. if a gift card was used at time of purchase, then gift card credit will be given) automatically. Please allow 3-5 business days for the refund to show up based on your banks return policy.

**Please Note: We cannot accept the return of a candle that has been lit. All sales are final on sale and clearance items - NO RETURNS OR EXCHANGES

Shipping 

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund it will be for the cost of the item only, the cost of shipping will be deducted from your refund. We do recommend a 'signed for' service so you can have proof of delivery. We cannot accept responsibility for any items lost in transit or not delivered to us. 

**Custom Orders**

These provisions DO NOT APPLY to any custom order (wholesale or private label orders). Custom order transactions are subject to the terms of the individual contact.